Jill B.’s Reviews of Solutionreach & more

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6/30/21

We have been with Solution Reach for years and have not been super impressed, we tried upgrading our services with them and they could never get it to sync with our software. We cancelled the upgraded services and have several patients complaining that they don't get their text reminders. We tried to cancel our services and were told that we were in contract until 2024…. Which we never would have signed a contract for that long. We were always told that we could go month to month.
We were told if we cancelled we would have to pay like around $3000! This is ridiculous and and I have talking to an account rep that I feel like is trying to bully us I to staying!

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Lea C. – Solutionreach Rep Over a year old

Hello Jill, we're sorry to hear about the difficulties your office has experienced. If you're willing to send the practice name and phone number to areid@solutionreach.com, we'd like to take a closer look at what's going on with your account.