Jillian H.

I am so unhappy with logoballz.com. I ordered a custom gift for my husband for his birthday almost a month ago (his birthday has since passed). I know custom orders usually take longer to ship out due to them being custom made so I was expecting a little bit of a wait time. Well... 5 or 6 emails later and dozens of phone calls I finally got a real person. He couldn't have be any more of a jerk. I completley understand when orders can't be fullfilled right away due to not having the material it takes to make the product. I'm just upset about the poor customer service. I used to work in customer service and know how to treat people the right way and Christopher (he is the person I spoke with) obviously doesn't. He didn't offer me any compensation (like free shipping). Even after I asked if I could have free shipping he flat out said no. He kept telling me that the website that they have up online is bad and that he is going to take it down. Honestly I don't care if the website is bad. I just want an apology and some sort of compensation for the poor attitude that I had to deal with. Supposedly the order is shipping out today and I'll get it tomorrow. We shall see if it even comes in.