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I have never has a customer service person slam the phone down.
In the absence of his manager who had already left told me her deputy was
"Too busy working to come to the phone to listen to my complaint."
When I expressed annoyance he said " well do what you want to"
And down went the phone.
That after 7 phone calls and an hour waiting to get connected.
I have written to their Head Office and threatened to go to the newspaper. Let's see if they even bother to respond.
That's me done with Richmond branch, I'm off to Hanworth tomorrow instead.
Re below. No proof of purchase as done online
Tip for consumers:
DONT USE HOMEBASE RICHMOND ON THAMES then you won’t have to report them
This site is GREAT.
Products used:
They cancelled my order before I could go to collect it
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Empty.
First time online buyer and what an experience. Next day delivery if placed before 4pm. Ordered...
Pay is low and mangers don't listen to staff get messed about on working hours cant plan things...
