The management are morons and incompetent. Only the order site answers a phone,,, computer push #s for regular cust. Ser. So irritating. Like many cheap USA companies, calls are sent to the Philippines... nice people but so underpaid... no authority on returns. Haband sends the wrong size but cust. Must make the return as if you are trying to steal from idiotic Haband. Some goods are decent quality but others paper thin... prices are high for a mail order shop... the less cost of retail is not passed on to consumers. In general, stay clear of these jokers. JC Penny is 10X better and respectful to customers.