Jim B.

I signed up in 2014 to try Imageshack and recieved one free mont of trial.

The photo-hosting aspect of their service is excellent so when the trial month ended I was quoted $12 for the next year for their Premium service.

Fast forward to January 2015 when I was supposed to renew: I was going to renew about a week early because my credit card info had changed. When I went on the Imageshack website to access my account information, the drop-down menu that usually has the renewal section was not available. I searched and searched with no success. Instead there is a big drop-down cover over my locked account saying that I can renew my Premium account for $36+ for the next year; that's triple my charges for last year! Will next year be $50?

Phone number for customer service? No such thing. I even searched Hoover's business listings, found a phone number for their offices in Los Gatos, California, and called in to find a voicemail-only answer, with no identification that it was truly Imageshack that I had reached. Bogus...

I have emailed their support desk and received only auto-replies that said that my inquiry has been received and that it may take awhile for a personal reply if they are busy. 10 days now and no information. Bogus.

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