Jim F.

About 2 years ago they overcharged my bank account by $450 due to a "clerical error", they said they would reimburse me for my overdraft charges, but never did. I should have cancelled them then.
Now on March 23rd I requested a port out from Jive to a new cellular carrier. The port keeps getting rejected BY JIVE. First there was an 800 number attached - I told Jive to remove it. Two phone calls and multiple emails later it finally was deleted. Then Jive still had an old billing address, so I had to correct that, now multiple times refused due to a "provisioning" error. Whatever that is. So I spent over an hour on the phone with Jive, finally getting to someone in porting who told me, "I don't see any reason why the number can't be ported out.". Now I am on hold again (May 10th), talking with the cellular company again (for 51 minutes now), deleting the original requests that keep getting refused and starting over from scratch. Jive refuses to release the number! I think Jive is doing this to prolong their billing with me - a dissatisfied customer trying to leave.

April 2 they took my order. April 3 they charged PayPal and sent me an email, "your order is on its way" with NO TRACKING. (First red flag - who doesn't send tracking these days?) April 4th my bank charges the pass through $60.78. Nothing comes. April 9th I leave a message that I would like the tracking numbers cause it has not arrived. No response. April 17th I file my first claim with PayPal (the seller now gets to respond), I also leave 2nd message on their website. No responses. April 24th I file a claim with PayPal as there has been no response from VitaminPartners. (I was on vacation the rest of that week) I had ordered and received the product from another supplier. On April 24th apparently they finally shipped the item, and it was received on April 27th. Now they claim to PayPal that I received the item, and they supposedly told me it was "backordered". I scanned my Gmail account, Google is good at keeping track of things, there was never an email from them April 3 - April 26. (On April 9th I reset my password to get back to their site to see if there was a tracking number / and on April 17th there was an automated email from them "redeem an award now") Now, rather than any apology or acknowledgement of their failure to communicate, they are showing me tracking numbers and acting like, "what's wrong? You received your product". This Is Not How To Run An Internet Business!

After THOUSANDS of dollars spent with this company, probably because I never had an issue, just ordered, and received online. They sent a one time, one day, discount coupon. SO I spent 30 minutes shopping and created an order. Paid with PayPal. Transaction completed successfully, PayPal withdrew funds from my bank. Two days later, without ANY explanation, they CANCELLED the order and refunded the PayPal. I tried REPEATEDLY to get someone to answer the question, why did you cancel the order? NO - ABSOLUTELY ZERO RESPONSE, other than the automated computer, "we received your request and will respond shortly" -- Maybe they are going out of business, but I WILL NEVER TAKE A CHANCE AGAIN WITH PLACING AN ORDER THERE.