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I just contacted three different doctors from Vitals, all of whom have insurance listed on the Vitals site, but on the phone they informed me that they don't take insurance. A couple were "concierge" doctors (the patient pays an elite, cost prohibitive annual fee to see the doctor). Another said they're not a concierge doctor, but they don't take any insurance, and first visit is $1,000. Vitals clearly doesn't check up on their doctors or hold them to any site agreement. Of course, I had to go through a fifteen-minute intake triage before I was put through to the doctors' offices and learned that they were not available to plebeians like me who depend upon health insurance. This experience has made me decide to never engage with Vitals again.
Tip for consumers:
The site is not well monitored for accurate or honest content. There are better sites for doctor referrals. Going to the sites of trusted medical centers and searching their doctors is a better way as well.
Products used:
I am reviewing Vitals.com, an online directory of physicians. There is no product associated with this site. It's a service.
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This formerly great office has gone downhill with a nasty Admin front phone lady. The Doctors and...
