Thumbnail of user jimm2558

Jim M.

Contributor Level

Total Points
81

1 Review by Jim

  • Luxus

5/17/23

-- Not a premium product
-- Shipping times are very long; two to four MONTHS
-- Wrong mats sent the first time. THREE MORE months waiting for correct replacements. Within five months dozens of the stitches had pulled out and the "premium leather" mats had deteriorated and looked awful
-- At each step communication and help from "customer service" has been limited, slow, or non-existent
-- AVOID this company. There are far superior products available from companies who actually provide service where there is an issue

These mats may look nice in the web site photos but they are junk and the company does absolutely nothing to stand behind the product. Once they had my money, all I got was long wait times, a horrible product, and silence!

Products used:
Carmel Brown Stripe Mats, $239

Jim Has Earned 1 Vote

Jim M.'s review of Luxus earned a Very Helpful vote

Jim hasn’t received any thanks yous.

Jim doesn’t have any fans yet.

Jim isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jeff.ader1
Jeff A. reviewed Luxus
4/17/24

Garbage company, garbage material, garbage "no return" policy. Don't be scammed by the look of...

Thumbnail of user janb934
Jan B. reviewed Luxus
3/16/24

A complete rip off. When I finally recieved the product its cheap material not a legit company...