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My mattress base stopped working a few months ago, less 3 years after purchase, and Mattress Firm won't honor their warranty by giving me the runaround, hoping I go away. They send me to the manufacturer who sends me back to Mattress Firm who then sends me back to the manufacturer. I informed them I'm resorting to Colorado's Attorney General and they threatened to hang up if I brought up any legal action again. It's just unbelievable. I regret ever stepping into the Castle Rock, Co branch.
Tip for consumers:
Customer Service is the worst I've ever dealt with.
Products used:
Mattress Firm 300 Adjustable Base
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