Jim P.

Ordered compression sleeve on 3-12-2016 and paid extra $9.95 "Express Saver" shipping in hopes of getting it sooner. Never saw any updates to the order when I checked their website. Finally, after it didn't ship in 4 days, I ask for a update via online chat and was told the item was on backorder and would ship next week. Next called customer service and waited on the line 30+ min with no answer. On 3/16 I go to online chat and they said it would ship next week some time. I said I had requested it be cancelled and was then told it would ship today and they could not cancel the order. Also on 3/16 I have waited on a call to customer service for 15+ min with no answer.

Spoke with online support chat rep about 11:00 am on 3/17. Rep first said item would ship some time next week. I said I want to cancel the order, her response was she couldn't cancel the order because it was shipping today (3/17). Went from next week to today in less than 5 min.

Later I called their customer service and after being on hold 12 min, Arm*** answered. He stated shipment would be next week, on backorder, I then requested it be cancelled. Armondo stated he would issue cancel order request at 11:21 am on 3/17.

At 1:38 PM on 3/17 I get a email from Compression Sports that my order had shipped and should arrive 3/22 via what appears to be standard UPS shipping, even though I paid $9.95 for express shipping. Shipping is from another company even, some Medical Supply?

I do not trust this company.