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James S.

Contributor Level

Total Points
80

1 Review by James

  • 4WheelParts

8/15/23

Four wheel parts is very good at taking your order taking your money and taking your time. I ordered my truck bed cover prior to my new truck being delivered to my home. It was in the box for several months before I unwrapped the box, and installed it in my new truck. The truck bed cover looked nice until the metal shroud holding the bed liner was damaged per the video.
I started a claim, sent picture and it took over a month for a reply and they said " to bad it's been to long since my purchase to claim. I made numerous numerous attempts to call the customer service, but sat on the phone for over a half an hour for them, 4 separate times, plus three emails, to only been given the option of leaving them a voice message which they would get back to you, and that never happened they never got back to me. Then they sent a rude email saying they weren't gonna do anything about 4 wheel parts dented product they sent me.
It sat in a box in my garage unopened and unmoved.
The proof is in the video, I never unpackaged it. The plastic coverings is still on.

Products used:
Retrax bed liner

Service
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