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Jing J.

Contributor Level

Total Points
80

1 Review by Jing

  • JustFab

5/17/19

They charge me $39.95 even if I did not sign up for VIP. The agent said once you purchase an item, you are automatically become a VIP member. I can skip the charge on the 1st-5th of the month by logging in to the website else they will charge the membership fee which is not refundable. I was not even aware that I was being signed up to the VIP program upon purchasing. Had I known, I would not bother buying. The agent said that the only option for me to get my $39.95 back is to use it to purchase an item or items but I can only buy items on regular price not those that are on sale. How is that getting my $39.95 back?

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Ivy T. – JustFab Rep

Hello Jing,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

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