J J.

I purchased a satellite L55t one year and two months ago and the hinge is broken so that the screen is splitting and literally ready to fall off. There are actually metal pieces that have broken off the hinge inside my screen that I can see. I have never dropped it... just usual wear and tear. Toshiba basically said because it has been over a year that I am out of warranty and I have to just get it fixed on my own. Their customer service person was terrible; I could barely understand her and she just kept repeating the same thing over and over no matter what question I asked. I then spoke to 3 additional people who eventually referred me back to the first person I talked to. I guess they build their computers just well enough to make it through the warranty time. They referred me to their toshiba repair center and said they would make the repairs for a "minimal fee." When I called them, I had to wait on hold for over 30 minutes to be told that it would be a minimal fee of $252 to repair my computer... so not worth it. I did a few searches online and found that broken hinges on the Toshiba satellite are common. Don't waste your money! I will be duck taping my computer to try and hold it together.

Amazon is the best. The prime membership is well worth the annual fee - sometimes I order an item and it is by my back door the next day. Customer service is the best I have ever encountered. They stand by their customers and will work to reconcile any issues be it an issue with one of their vendors or late shipping.

I bought a groupon type certificate for tiny prints so decided to order my Christmas cards there. I purchased a square card and ordered the longer size envelopes because the website said you pay normal postage versus extra postage for a square envelope. When I received the envelopes, the flap was on the side so I oriented my address label and stamps that way. Every single envelope (150) was returned to me because the USPS says I need double postage because of the way the envelope is oriented. I contacted tiny prints and they told me I should have known which way the envelope should have been oriented and they will not reimburse me for the stamps... They will only send me new envelopes (what does that cost them... A couple dollars?). So now, I either have to buy all new stamps (@ $75) to send the envelopes as they are or readdress 150 new envelopes, cut out all the stamps off the old envelopes and tape them on the new ones... And the envelopes are not even arriving until 3 days before Christmas (guess they couldn't afford to ship them any faster) so I doubt I will be able to get them back out quickly enough to be delivered by Christmas. Tiny Prints should tell you you need to orient the envelopes in a certain way or put the flap on the long side where it normally is. I will never do business with this company again. Not only do they over charge for their products (cards were still very expensive even with discount certificate), they give terrible customer service.