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Stay away from this company. If you have a 50k account, they said dont go below *******. However if you lose -1100 they will close your account. Pretty much a bunch of scammers. They dont look out for traders so beware.
I watched a webinar for a company called Trade Algo. They advertise as having the "highest quality software that empowers investors to take control of their financial destiny." As a stock trader, I was interested in trying their product because they offered a six month no questions asked MONEY BACK GUARANTEED. I purchased it on November 2022. In December I told them I was no longer interested in the program and wanted a refund. They said okay and it would take 14 business days to process. Although that seemed weird because I used square business and can refund a customer in seconds. Anyways today is January 27th 2023. I been calling and emailing them and they got back to me today and said they been having issues with their merchant processor and it will take another month to process my refund. I dont know about you but it seems like they are trying to push it past the 90 day period to report to your credit card company. This company are straight scammers and need to be taken down. You CANNOT offer a MONEY BACK GUARANTEE and do not honor it.
* Tradealgo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
J J.'s review of tradealgo.com earned 10 Very Helpful votes
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Was succeeding in passing their 50k account that supposedly has a daily loss limit of $1100. I...
Hi John,
I wanted to address the concerns you raised regarding your refund experience with Trade Algo. We appreciate you taking the time to share your feedback, and I want to assure you that we take all customer concerns seriously.
First and foremost, I want to apologize for any inconvenience or frustration you may have experienced during the refund process. I understand your concerns about the delay in receiving your refund, and I want to provide some clarification on the matter.
At Trade Algo, we deal with larger transactions, which often require additional processing time compared to standard purchases. While we understand that this may seem unusual, we assure you that it is necessary to ensure the accuracy and security of the refund process.
I want to acknowledge that we experienced some delays with our merchant processor during the time of your refund request, which resulted in longer processing times than usual. We apologize for any inconvenience this may have caused you and assure you that it was not our intention to delay the refund beyond the 90-day period.
I want to emphasize that despite the delays, we were transparent about the situation and promptly refunded you in full. While it took longer than anticipated, please rest assured that you have been fully refunded for your purchase.
At Trade Algo, we always strive to turn negative experiences into positive ones, and we genuinely attempted to make things right with you even after issuing the refund. However, it seems that we were unable to reach a resolution that met your satisfaction, and for that, we apologize.
If you have any further concerns or would like to discuss this matter further, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can and are committed to ensuring your satisfaction with our services.