J L.

I ordered two items a week and a half before i received an email saying those items have been sold out. First they could just be not very smart and do not know to to count for inventory, or they sold my items to someone else who ordered them after me. This has never happened to me maybe because i usually buy clothing from brands that know how to count. Anyways save your time if you order items from Madewell you might never receive them.

I received a broken item and emailed customer support immediately and received reply saying they would review and get back to me which still hasn't happened. Shopping in stores is fine but i will never order online from them again and would recommend to avoid it as well.