I purchased an item that did not get delivered--customer service said it was sent to their review process. No follow up email, no product delivery, no credit given for purchase. I chose ground deliver via Fed Ex (a company I have confidence in)... they later said it was sent by ground via U.S. Postal--which never arrived. I believe they use the excuse of unreliable U.S. Postal service as a scam for non-delivery. Avoid at all cost or you may lose your purchase price and the associated follow up time--not to mention the stress and disappointment.