This review is solely on the senior customer service manager Pierce. He gave me all false information! He told me that my car would be picked up by a certain date took my deposit then canceled and said I had to wait and there isn't any solution but to wait a week. Even tho I have stressed countless of times that I'm paying $100 daily of storage fees. He promised guaranteed shipping and then said I had to pay even more money. Lies after lies! He refused to refund me my deposit and hung up on me several times. The worst customer service ever!