Ordered some flowers for my mom for Mother's Day. While they shipped and arrived on time, my mom said when she opened the box they were all wilting and had petals falling off. I called ProFlowers customer service and expressed my disappointment, and they immediately offered to send out another arrangement free of charge. The replacement arrangement arrived yesterday and I was happy to hear that they're fresh and looking much better than the original order. Thanks to ProFlowers for making it right.