Joan M.

Ordered from M n M's before... the champagne bottle with personalized M n' M's. Arrived in perfect condition, but it was winter time. Now its summer & I ordered more personalized M n M's as a gift, the Let's Celebrate white cardboard box with cutout champagne bottle. First shipment arrived damaged as did the second. Their shipping dept. is placing a gel ice pack at the bottom of a foam lined box, with M n M logo packing paper, both under and on top of the gift box. The gift box should have a plastic protective wrap around it, as the M n' M logo packing paper becomes moist from the ice pack, causing the pinkish/brown color to bleed onto the gift box. There is also a puckering of the cardboard gift box due to moisture from the ice pack as well. Sent pictures to customer service, they were very nice and apologetic. Receiving a full refund.