Joan M.

I used the app for a year, then cancelled my account with them. They charged me for the app again this year, even though I had cancelled last year. I am still waiting for a refund, and it's been months since I asked for the refund. I have emailed the company 6 times to inquire about the refund, and each time I get a canned response back. Then they send a follow-up email to ask if I'm satisfied with their response. Guess what - the link to click if I'm unsatisfied and want to give feedback is broken! The link to click to say you're satisfied works just fine, though.