I ordered a pool heater in May, it came with a promotional pool cleaner. The pool cleaner came within 1 week. At the end of July I was told I would not be receiving my heater. 3 weeks later I received a partial refund. The cleaner was subtracted. I was told I could not return the cleaner due to the box being opened. I did not set out to buy a cleaner just the pool heater. After hours on the phone I was told I would not be receiving the rest of my refund nor could I return the cleaner.