joan m.

Have been fighting with company aka American Airport Hotels aka stay123Travel. We had a reservation for Feb. 5 at Hyatt Ft. Lauderdale but had a bike accident and had to cancel our cruise, thus the hotel. My husband sent an email asking for cancellation confirmation on 1/18. Never got a reply. I called and was lucky enough to get a real person, told it was cancelled. Surprise, Hyatt charged our CC when we did not show up. Was told it was never cancelled. Hyatt was good enough to refund that money. Still trying to contact hotelnparking through email and phone. Just get a message, no real person to talk to. Emails go unanswered. Stay away!