Joanna D.

Bot Belk said:
You are now connected to Alisha.

Sent at July 11 at 10:26 AM
Bot Belk said: Hello! Thank you for contacting Belk. My name is Alisha. Please allow me a moment to review your transcript.

Sent at July 11 at 10:26 AM

Belk

Bot Belk said:
Hello! Thank you for contacting Belk. My name is Alisha. Please allow me a moment to review your transcript.

Sent at July 11 at 10:26 AM
Bot Belk said: Hello Joanna, how are you today?

Sent at July 11 at 10:26 AM

Belk

Bot Belk said:
Hello Joanna, how are you today?

Sent at July 11 at 10:26 AM24 minutes ago
You said: I'm frustrated. I attempted to place an order last night for $136.66 The system kept saying my card had incorrect information. After 3 attempts with my primary card, I tried my secondary card. I now have 4 pending transactions totaling $546.66

Sent at July 11 at 10:27 AM

You said:
I'm frustrated. I attempted to place an order last night for $136.66 The system kept saying my card had incorrect information. After 3 attempts with my primary card, I tried my secondary card. I now have 4 pending transactions totaling $546.66

Sent at July 11 at 10:27 AM22 minutes ago
Bot Belk said: I am sorry to hear you have multiple charges on your credit cards from trying to place an order.

Sent at July 11 at 10:27 AM

Belk

Bot Belk said:
I am sorry to hear you have multiple charges on your credit cards from trying to place an order.

Sent at July 11 at 10:27 AM
Bot Belk said: Can you please verify the telephone number and shipping address as it appears on the tried placed order? Can we also contact you on this phone number if we are disconnected?

Sent at July 11 at 10:28 AM

Belk

Bot Belk said:
Can you please verify the telephone number and shipping address as it appears on the tried placed order? Can we also contact you on this phone number if we are disconnected?

Sent at July 11 at 10:28 AM22 minutes ago
You said: *******470 is my number

Sent at July 11 at 10:29 AM

You said:
*******470 is my number

Sent at July 11 at 10:29 AM
You said: 427 E. Jefferson St. Montgomery, AL ******* was the shipping address... but a couple items were to be picked up at the Prattville, AL location because they wouldn't ship them.

Sent at July 11 at 10:30 AM

You said:
427 E. Jefferson St. Montgomery, AL ******* was the shipping address... but a couple items were to be picked up at the Prattville, AL location because they wouldn't ship them.

Sent at July 11 at 10:30 AM20 minutes ago
Bot Belk said: Thank you for confirming your order details Joanna. Please allow me a moment to research your order.

Sent at July 11 at 10:30 AM

Belk

Bot Belk said:
Thank you for confirming your order details Joanna. Please allow me a moment to research your order.

Sent at July 11 at 10:30 AM19 minutes ago
You said: This is a BIG problem as I use my credit cards to buy gas and groceries. I can't be down $400

Sent at July 11 at 10:31 AM

You said:
This is a BIG problem as I use my credit cards to buy gas and groceries. I can't be down $400

Sent at July 11 at 10:31 AM19 minutes ago
Bot Belk said: Belk. ComOpens in a new window; external. Does not charge for any order until it ships. You may see an authorization hold or pending charge on your account that is placed by your financial institution when the order is placed to verify the availability of funds. Since the orders did not go through these holds will release within 3-5 business days depending on your bank's policy.

Sent at July 11 at 10:32 AM

Press ENTER to interact.

Belk

Bot Belk said:
Belk. ComOpens in a new window; external. Does not charge for any order until it ships. You may see an authorization hold or pending charge on your account that is placed by your financial institution when the order is placed to verify the availability of funds. Since the orders did not go through these holds will release within 3-5 business days depending on your bank's policy.

Sent at July 11 at 10:32 AM17 minutes ago
You said: Oh I get that... but that is 3-5 days without access to the funds

Sent at July 11 at 10:33 AM

You said:
Oh I get that... but that is 3-5 days without access to the funds

Sent at July 11 at 10:33 AM
You said: I intended to spend $136 NOT $546

Sent at July 11 at 10:33 AM

You said:
I intended to spend $136 NOT $546

Sent at July 11 at 10:33 AM
You said: and now there is no order? Or just 1? Or what?

Sent at July 11 at 10:34 AM

You said:
And now there is no order? Or just 1? Or what?

Sent at July 11 at 10:34 AM15 minutes ago
Bot Belk said: I do apologize, you can contact the financial facility and ask them to release the pending charges as a order was not placed. I did not find any pending order in my system. Id be happy to assist you with replacing the order and see why the card was being rejected.

Sent at July 11 at 10:36 AM

Belk

Bot Belk said:
I do apologize, you can contact the financial facility and ask them to release the pending charges as a order was not placed. I did not find any pending order in my system. Id be happy to assist you with replacing the order and see why the card was being rejected.

Sent at July 11 at 10:36 AM
Bot Belk said: I do apologize for the inconvenience this has caused you I have set up case number ******* to provided you with 15% off of your next order.

Sent at July 11 at 10:38 AM

Belk

Bot Belk said:
I do apologize for the inconvenience this has caused you I have set up case number ******* to provided you with 15% off of your next order.

Sent at July 11 at 10:38 AM11 minutes ago
You said: but to say my card was rejected implies that something is wrong with my card or funding and that is clearly not the case because it went through on my end

Sent at July 11 at 10:39 AM

You said:
But to say my card was rejected implies that something is wrong with my card or funding and that is clearly not the case because it went through on my end

Sent at July 11 at 10:39 AM10 minutes ago
Bot Belk said: Our orders process through a security check before and after the order is placed. The card was being rejected due to inaccurate information,. This could be a typo in the billing or shipping addresses on the order compared to the card information with the financial institution.

Sent at July 11 at 10:41 AM

Belk

Bot Belk said:
Our orders process through a security check before and after the order is placed. The card was being rejected due to inaccurate information,. This could be a typo in the billing or shipping addresses on the order compared to the card information with the financial institution.

Sent at July 11 at 10:41 AM8 minutes ago
You said: but it was all correct and put pending charges. If it showed incorrect information it shouldn't have gone further that your system

Sent at July 11 at 10:42 AM

You said:
But it was all correct and put pending charges. If it showed incorrect information it shouldn't have gone further that your system

Sent at July 11 at 10:42 AM
You said: and your saying that this happened with 2 different cards

Sent at July 11 at 10:43 AM

You said:
And your saying that this happened with 2 different cards

Sent at July 11 at 10:43 AM7 minutes ago
Bot Belk said: Unfortunately as advised the system pulls an authorization hold to verify if the funds are available and even if the order fails the hold will still pull by the system. We cannot prevent that from happening as these holds do fall off.

Sent at July 11 at 10:44 AM

Belk

Bot Belk said:
Unfortunately as advised the system pulls an authorization hold to verify if the funds are available and even if the order fails the hold will still pull by the system. We cannot prevent that from happening as these holds do fall off.

Sent at July 11 at 10:44 AM
Bot Belk said: When an order fails due to the system saying there is card error on the information it can be a typo or simple issue as to putting the middle initial if its on the card.

Sent at July 11 at 10:45 AM

Belk

Bot Belk said:
When an order fails due to the system saying there is card error on the information it can be a typo or simple issue as to putting the middle initial if its on the card.

Sent at July 11 at 10:45 AM
Bot Belk said: However we are not provided with the reason why it fails other then what I have provide you.

Sent at July 11 at 10:45 AM

Belk

Bot Belk said:
However we are not provided with the reason why it fails other then what I have provide you.

Sent at July 11 at 10:45 AM4 minutes ago
You said: I understand that there is a narrative that you have to keep to while working... but you work at Belk and I'm sure you aren't rolling in cash. Take this on a personal level... how would you feel if it were you? Has it even occurred to you to mention to the web people or your security people that THEY might have an issue that THEY need to address? Because it seems like all we can get to is that I did something wrong... on BOTH of my cards info

Sent at July 11 at 10:47 AM

You said:
I understand that there is a narrative that you have to keep to while working... but you work at Belk and I'm sure you aren't rolling in cash. Take this on a personal level... how would you feel if it were you? Has it even occurred to you to mention to the web people or your security people that THEY might have an issue that THEY need to address? Because it seems like all we can get to is that I did something wrong... on BOTH of my cards info

Sent at July 11 at 10:47 AM3 minutes ago
Bot Belk said: Again I do apologize that the system would not place the order and gave you errors, Id love to assist you with getting the order placed for you.

Sent at July 11 at 10:47 AM

Belk

Bot Belk said:
Again I do apologize that the system would not place the order and gave you errors, Id love to assist you with getting the order placed for you.

Sent at July 11 at 10:47 AM2 minutes ago
You said: again... Has it even occurred to you to mention to the web people or your security people that THEY might have an issue that THEY need to address? Because it seems like all we can get to is that

Sent at July 11 at 10:47 AM

You said:
Again... Has it even occurred to you to mention to the web people or your security people that THEY might have an issue that THEY need to address? Because it seems like all we can get to is that

Sent at July 11 at 10:47 AM2 minutes ago
Bot Belk said: I completely understand Joanna, I understand these frustration and I hate that you have these pending charges from the order not going through. I wish I could remove them for you, unfortunately I do not have that ability. Your financial institution can release these hold for you since there is no order.

Sent at July 11 at 10:49 AM

Belk

Bot Belk said:
I completely understand Joanna, I understand these frustration and I hate that you have these pending charges from the order not going through. I wish I could remove them for you, unfortunately I do not have that ability. Your financial institution can release these hold for you since there is no order.

Thank you, Mike for these beautiful gun cases.
To those who have read negative reviews, let me start by saying that I read them too... after placing my order on December 6. My order status did say "pending" for a couple of weeks and due to the reviews I did get nervous. Mike always answered my calls or called me right back if I left a message. My order shipped before Christmas and due to no fault of Mike's, it was delayed by the postal service. Today, January 3, my items showed up and my boyfriend and I could not be more pleased with the two gun cases that I purchased. Many of us are used to automatic shipping from big corporate entities, but beautiful custom work takes time. I don't feel that a 2 and a half week time frame on shipping a beautiful, custom made product is excessive. I love these cases and will definitely order from Old Trading Post again. Thanks, Mike... you rock!