Joanna K.

Since I wrote my review, Shein emailed to apologise for the parcel going missing and they have organised for the item to be re sent. Cross fingers the next despatch arrives.

The first time we have used this company. We ordered a jumper before Christmas. The tracking said that it was out for delivery on 28th December. We were not in. The tracking note was never updated. I emailed and was asked to go to the local post office to collect the parcel with the tracking number.
I went to the post office to pick up the package. However, the number was not on their system and parcel force did not leave it at the post office. Shein emailed me to say they were very sorry for the inconvenience but the onus was on me to find the parcel. No refund could be given until they received back the missing parcel at the depot. This was their email; "Hi there,
We are really so sorry for the inconvenience brought to you.
Here is the GLS contact phone number: https://gls-group.eu/BE/en/gls-contact GLS contact, telephone: +32 (0)2 55 66 211 Or you can contact your local parcel force as GLS have delivered your parcel to your local parcel force". I have no passwords for the website and parcel force do not have the reference on their system. I asked Shein to find the parcel or refund me. Afterall, it is their warehouse despatching. The answer for the second time was less than helpful "The best way to find the whereabouts of your parcel depends on you. As you know, we would be more than happy to contact them but are afraid they might have additional questions we are unable to answer. This will prevent any confusion and get your package to you as soon as possible. Please feel free to contact us again if there is anything else I can assist you with".

"And also we can issue the full refund to you. But the refund group can only process the refund to you once the warehouse get your return parcel, really sorry for all continued problem brought to you.
Once the parcel returned to us finally, we will process the refund to you as soon as possible.
Many thanks for your patience".

So pleased this was not a high value order. I wonder if they will now try to find the parcel. I have requested they look into it for the 3rd and final time. Afterwhich, we will certainly not reorder from this site.

PS Since writing this review, I have received a formal email apology and Shein have re sent the sweatshirt. I expect it to arrive in the next week. Cross fingers this time the parcel arrives. I will update this review once we receive the delivery.