Joanne A.

I ordered a pair of glitter Converse for my wedding. I ordered them way ahead of time, because I wanted to make sure I received them in time. They said it would take a few weeks. I ordered them 2 and a half months early. After a month went by, I emailed them my concern and told them my wedding date. They assured me they would come in time. I received an email weeks later saying they had shipped. It seemed a little tight on timing, so I asked for a tracking number. Nobody responded. I asked again. Still no response. The day before my wedding, still no shoes!

I messaged them this on their Instagram account: "I will try to reach you through here since I emailed you twice and have received no answer. I am getting married tomorrow and have not received my shoes. This is so unprofessional. My sister went out and bought Converse and is decorating them for me, because I have nothing to wear tomorrow for shoes. I have emailed twice asking for a tracking number to see if I would get them in time. I emailed another time before that letting you know I was worried that I wouldn't get them in time. You assured me I would. You should have expedited my shipping since you told me you were running behind. I ordered them in May. This is so totally unacceptable. I expect a full refund."

They did not respond at all. I received the shoes once I got back from my honeymoon. I don't understand why they wouldn't have expedited the shipping when they were running so behind. They still haven't responded or apologized or offered any sort of refund. So unprofessional! If you want shoes to wear for your wedding or special event, look somewhere else.

I will never use Wayfair again, because the product I got did not match the picture or video attached to the product. Also I was extremely disappointed by their unprofessional and rude customer service. My fiancé and I purchased a bed frame with enough time to get it before our wedding. When we received it, it only had 2 storage drawers not 4 drawers like the picture and instructional video had indicated. I called customer service, and they pointed out the fine print that briefly mentioned 2 drawers in a ton of other fine print. But the picture and video had 4 drawers, so it's very misleading. They apparently did have a 4 drawer option, but it cost more. I offered to pay the difference to get the 4 drawer option if they could expedite the shipping so we could get it before our wedding. They weren't willing to pay for the shipping. I offered to pay the expedited shipping, and they said there were many delays and I still might not get it in time. So I decided to keep it and asked for a discount, since I was settling for a product that I didn't really want and was misrepresented. The first woman I spoke with offered me a discount for my trouble, which I thought was nice. However, I asked to speak to a manager to double check if there were any way to get the 4 drawer in time in a last ditch effort. She said the manager might be able to help. When she transferred me, the manager didn't help and took back the offer of a discount. She was incredibly rude, unprofessional, and unhelpful. She left me with nothing to make up for settling for a product that was misrepresented and the trouble and time I spent on hold waiting to speak to someone. That took an hour of my time on the phone and on hold. Don't buy from Wayfair, because you won't get what you think you're buying. Don't bother calling customer service either, because they won't help you and will just waste your time.