Wish I would have read these reviews before I ordered. I ordered 2 all wood cutting boards for Christmas presents and it not only took 8 weeks to get here but it was such a disappointment. Not only did the boards have scratches on them but you need a magnifying glass to see the engraving. When you go on the web page the boards look like a normal size cutting board (they are not cheap at 59.00) with detailed writing. When you get them they are a piece of junk that I could have done on a better board with a wood engraver. And you are all so right about customer service, no numbers to get through to. Never again: BUYER BEWARE