Ordered an "unlocked" phone. It was ANYTHING but unlocked. After spending a few hours identifying the problem (this was a used phone, reconditioned but with an unpaid balance at ATT) I still have yet to hear back from Woot, who guarantees their products. One check of the general information during reconditioning would have found it was not unlocked but since it must have looked ok, it was tossed in the "SELL IT" box and I got stuck with it.