They deserve no stars. I sent in a check for a partial payment. They deposited the check in the amount that was owed on the account. Resulting in an extra 300 taken out of my account. I called them and was told they would investigate and refund money in 4 to 6 weeks. Now going to file a complaint with my bank.
Dear Jodie,
Thank you for bringing this to our attention. We're very sorry that you've been frustrated with your billing experience. Our Patient Relations team would like to see if they can help you with this. Would you do us the favor of emailing us at socialmedia@cooperhealth.edu with your full name, date of birth, and a phone number where they can reach you next week? If you would prefer to give them a call, their number is 856-342-2432.
Thank you.
Jodie Has Earned 1 Vote
Jodie K.'s review of Cooper University Health Care earned a Very Helpful vote
Dear Jodie,
Thank you for bringing this to our attention. We're very sorry that you've been frustrated with your billing experience. Our Patient Relations team would like to see if they can help you with this. Would you do us the favor of emailing us at socialmedia@cooperhealth.edu with your full name, date of birth, and a phone number where they can reach you next week? If you would prefer to give them a call, their number is 856-342-2432.
Thank you.