I've been a customer more than 10 years. A retired RN who has worked with many diabetic and cardiac patients, I use these products and recommend them. By being able to purchase quality products at an affordable price my clients are able to keep themselves healthier without giving up food. I've exchanged information with pharmacists and other healthcare people who also recommend this company. Sometimes my order has taken extra time before it ships. Right now I'm waiting on an order for a product that no one else has either- shipping issues. I've never received anything other than thoughtful and concerned comments when checking an order. Most orders have been filled quickly and are at my doorstep in about a week.