Kathleen M.

Placed an order for 2 items on March 21st for a birthday gift for my daughter. Received part of the order and even returned due to it being the wrong size. They received it back and have already processed a refund for it, but here I am still waiting for the 2nd item. And while I'm still waiting my daughter's birthday has already passed. I called customer service and explained to her the situation and all she can say is the order has been delayed, but she doesn't know why. She says I should have received and email explaining of the delay like that makes it better or justifies the situation. I ask to speak to a supervisor which I get to and she is just as bad as the first person no empathy whatsoever. All she can tell me is I can wait or she can process a refund. I highly recommend anyone to avoid Fansedge unless you want poor customer service and nothing but excuses as to why you haven't received your order.

Purchased a bag from this company and was sent the wrong one. Contacted immediately and no response. Not until I placed a claim on Paypal did they try to resolve the issue. They asked that I close the case and they would send me the correct bag. I have yet to hear from them and since I closed my case on Paypal I am now stuck with the bag and can no longer get a refund. Buyers beware they do not follow through with what they promise. Avoid this company.

Never buy anything from them. Bought my daughter's Christmas gift from them and they gave me fake tracking numbers. Looks like my daughter will not be getting her gift.