We were treated very poorly.
We called Kmart Nowra NSW store, if the item "Bamboo Shoe Cabinet" is in store (webpage print it was) we were told on the telephone by some lady, who's interest was just quickly brush me off, NO we do not have this cabinet. So we purchased cabinet on line (We need it as a present). Later, we had some business in Nowra town and my wife stopped by at Kmart store - The one who I telephoned morning) an she find a plenty of "Bamboo Shoe Cabinet" in shop. I was really upset I asked to talk to manager, He could not explain why the Kmart person lied to us on the phone but, he offer solution, to purchase the Bamboo Shoe Cabinet in store, with assurance of no problem to later cancel previous order on line. So we did purchased cabinet in store. When I tried cancel order on line (first I listen repeatedly message on the line, haw friendly Kart support staff is), but the person who I talked on the phone somehow did not fit to this description. She refuse to cancel my order and hung up the telephone, when I ask to speak to manager! So I call back to Nowra store speak to the manager. He gave me telephone number to call. Again person I spoke to was far from friendly description. She offer me some REALLY BIZARRE arrangement. To wait when order is delivered and than send it back and than apply for refund. This was too much to take, and she obviously noticed I run of the patience. So at the end she promised refund, to be processes by her supervisor (Refund ref. Number: **************. Later around 7 PM, I received K mart email, my order is on the way in 3-4 days. WOW? What to say?
Dear Customer,
We are sorry to hear that you're not satisfied with the quality. We are focusing on providing high-quality items for you. For the material, you can check it in the description of the product page.
And the product may be slightly different than the pictures showed due to monitor, light settings and conditions which is unable to avoid and beyond our control.
If the product you have received does not meet the information on the product page or the item has any quality problems next time, please contact us with the details of the issue in time by email to vipservice@newchic.com. Thank you for drawing our attention to this case.
Newchic Team