I've bought bass guitars and some other stuff from these folks. New is what you'd expect. New. Recently I needed a Peavey amp and ordered a used one from Musicians Feiend. It arrived quickly and was packaged well. The amp arrived looks wise as it did in the photos. I was told that the amp had been checked out and was solid. Not so. I plugged it in and there was heavey static and popping sounds. It was impossible to use. I wrote Musicians friend and 48 hrs later I've heard nothing.