Joe H.

Let me share my experience, and I typically do not publicly complain about companies or services. I am going to make an exception this one time. SOLD.com has been a HORRIBLE experiment. I signed up for their Guaranteed Display Agent program, and had to pay about $1200 in advance. Their business model is they run ads for homeowners looking to sell, and the homeowner fills in a webform with the info. That info is then forwarded onto agents who have paid for zip codes. The quantity of leads is fine, (Avg 3-4 per day). The quality is beyond horrible. I have called 300+ leads and not a single one was legit; never filled out a webform, don't own the house attached to the contact address, sold the house over a year ago, etc. It gets worse. They have a Concierge team who calls these leads as well, and if a lead wants to set up a listing appt, they will text all agents in that zip. In 3 months, I have had 6 such occurrences. I claimed all 6, and that was verified. 3 of them were assigned to a different agent within a few minutes, and the other 3 were already listed on the MLS. I have called Customer Service multiple times in an attempt to better learn how they work, ask some questions, and overall just try to have someone talk me through the process. EVERY call has been answered by a customer service rep who told me that it's not their department and so-and-so will have to call me back. 10 calls, all the same answer. Not a single return phone call. I have now called 5 more times this week to cancel and the "cancellation department will not call me back. Bad experience, great concept.