Joe K.

National Detail Pros Inc. did a horrible job on a Wash & Wax using a paste wax, Roof Clean with sealant on my 1-year old camper. I was told DIRT was oxidation and I need to pay more to get it removed. Sent the company pictures of the camper and described the problems. They took the detailer's word (no proof, just a statement) over mine (with proof: pictures, video and audio). When I said I didn't think I should pay and after several emails and phone calls back and forth trying to negotiate some money from me (1 email should have been enough), Chris "the Manager" said he would charge me the full amount. After taking my time to send him everything and demanding I not be charged, this is how he responded: "Im trying to work this out with you but youre bashing me for trying to do so." Because I would not send him video of the worker at my house (keep in mind that he already has the pictures of the dirt still on the camper), he responded " If you don't want to do that to try and come up with a resolution that is up to you, and the charges will be processed as a whole because the detailer is stating that the work was done." He is charging the full amount, including the service which they did not even attempt and acknowledge that it was not even started. After 5 days, I had to suggest them redoing the work. I requested a detailed list of work, a guarantee and discount. Chris responded with a statement of they will do a good job. I guess a detail company does not know what "detailed" means. Now started the pay us something, we didn't do what you wanted, but we did something(HaHa) After more e-mails, he said the work they did was worth $50.00, when I disagree, he charged my credit card the entire $416.00. Read the reviews from the BBB (do not just look at the rating). This seems to be par for the course for the company. Also, damage was done to my camper, they refused to supply any information to me; I am filing a claim with my insurance company who will in turn go after them.
See the photo below where I wiped a rag after the their service was complete, the white swipe on the left was from my rag.