Joel R.

I purchased a power supply from ATX on Feb. 5th for a Shuttle computer. Product number PC*******. I received the power supply, installed it, and fired up my computer. It failed within 2 to 3 minutes.

I then contacted ATX about what had happened and was told to return the power supply which I did. ATX tested it, found it to be dead and sent me a new power supply with the words " Tested before shipped!" printed on the shipping label with a pen. I received the power supply with high hopes of getting our computer up and running after a couple of weeks without it. The computer would light up and the fans would run when I pushed the power button, but the computer would not start to fire up. By this I mean that no signal to the monitor, no lights to the keyboard, no lights on the cd
Drive like it used to do, I could not shut off the computer using the power switch. I had to unplug it to turn it off. I started to think that something was wrong with the power supply so I checked to see if the voltage was correct and present to the hard drive and the cd drive. It was.

So then I thought maybe it is the mother board because of the symptoms. I unhooked all the accessories to eliminate any add ons. The computer would not do anything but run the fans and light up the lights on the front of the pc. I still could not shut the unit off with the power switch, I had to unplug it.

I then decided that it must be the mother board when it will not compute. I kept looking at the printing on the power supply shipping box that said " Tested before shipped!" I then tracked down a new mother board directly from Shuttle. Waited for shipment. Received it. Installed the mother board. Excitement to finally get our computer back. It is now the 20th of March. I pushed the power button and... Nothing! It acted the same! Exactly the same! No signal to the monitor or the keyboard. I still had to unplug it to turn it off!

What do I try now?

My brother had an old computer at his house. I asked him if I could look at the power supply in it to see if it had the same plug connectors that mine did. They where the same so just for testing reasons, I hooked it up to my PC. Pushed the power button and it fired right up! So now I am sending this Email from my Shuttle computer with a Dell power supply powering it. After almost 2 months of down time on our computer that we use out of our home for business, coaching emails, and personal, I findout that if the package says " Tested before shipped!" on the label, do not believe it 100%.

I have tried to leave messages on the phone without return. I cannot get through just calling.

After receiving 2 defective units, I would like to return this item in the package that it was sent to me in and get a full refund on the cost of the power supply.

RESPONSE: I am sorry, but we have sent two good power supplies only now to hear that they are both blown up. We sell hundreds of these, and this is the first time we have ever had somebody claim that two in a row have blown up.

I know the girl that tests the power supplies before she sends them. If she wrote a note saying that she tested it, then there is a 100% chance that it was tested and good.
I am sorry, but per out policy we are unable to allow the return of the unit for 2 reasons.

1.) We have already sent out the maximum 1 exchange.
2.) It is well past the 30 day return deadline.

MY REPLY: The second power supply did not blow up. It simply did not let the computer power up. I went with the assumption that this power supply was good,. And that something had happened to my motherboard. As I mentioned, the lights on the front off my computer would light up and the fans would run, but nothing else would happen. I could not even power down the unit with the power button. I had to physically pull the cord out.

So for that reason along with the Tested before shipped note, I decided the only other thing it could be is the motherboard.

The reason for the past 30 days policy deadline was for 2 reasons;
First was the wait for the motherboard and its failure to fix my problem.
Second reason was that I tried to call numerous times to the phone number listed on your web site only to hear that you are unavailable at this time & your regular hours of business. I tried for 3 days, multiple times each day with the same results. Your answering machine would not even let me leave a message or even get my name on there before the beep would sound cutting off the message.

My family and I left on Easter vacation on the 3rd of April & just returned to receive this email saying that you cannot help me out with my return of this item. I fell that if parts from a used computer fired up my PC then it would be assumed that a new unit would do so. I believe that your testing person there is a good employee. Is it at all possible that the test done on this unit could have missed a problem?

I would not have missed this 30 day deadline if I would not have thought this unit to be OK, or if I could have gotten thru on your phone line.

I AM STILL WAITING FOR A REPLY! STILL NO REFUND!