joel r.

About a month ago i ordered a short-sleeve shirt (very expensive at over $400 but on sale for about $300) and it arrived in about 2 days in a perfect bag---no damage to the bag at all. When i opened up the shirt (orlebar brown) parts of the front and the back were totally shredded and shirt looked like it was chewed on by a dog for about a week! I kid you not but what kind of an idiot would have packaged a shirt in that condition to send to me here in the u.s.? The ccmpany requested pictures which we sent immediately but they have been dragging their feet on returning the money i spent for the shirt. First off they never even acknowledged receipt of the shirt back to london and simply keep saying that they are doing an investigation on it-----which has now dragged on for weeks! Totally unacceptable. An investigation is not only appropriate but warrented but not at my expense waiting to get the money back from them. As far as i am concerned the company is 100% unreliable and i would never purchase from them again. Amex immediately removed the charge from my card! Lastly i wish i could show the pictures of the shirt but have no computer expertise which would allow me to post the pictures below!