The prices and seemingly adorable products are such a draw. DO NOT BE FOOLED. After placing an order for two men's coats on 11/20/2014, and paying USD 23.00 extra for expedited shipping I never received my items. No, the items were not lost by a carrier, because the website shows (as of 12/15/2014) that the order still hasn't even processed. Thankfully I paid via PayPal and they have quickly and efficiently resolved my issue. My sister has ordered from them before, though she received her merchandise, it was not at all what she purchased. Cheaply made, and in Asian sizing (the small she purchased ended up fitting our 4 year old niece.) I cannot implore you to turn away from this seller enough. They offer no customer service via phone, send no response via e-mail.
Dear Joe,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
Would you mind to tell us your order number so that we can check for you, OK?
For the size problems you mentioned, maybe the Asia size you chose was not correct as it’s 1 inch= 2.54cm for our product size chart, so you can convert the size accurately.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service