The available options have given me the runaround for the past few days. Avast charged me $43.69 for a subscription I had cancelled months ago. PayPal has basically refused to accept the dispute and closed the case, saying it was "not an unauthorized transaction", when the literal definition of "unauthorized" is to do without consent. I cancelled it months ago, signifying they no longer had consent. And in a final email, PayPal told me to settle it with Avast... basically telling me to disappear. Avast had already emailed me back and said "your money should already be back in your account." So, even THEY realize they screwed up. Yet, PayPal still chooses to not help me. I can't even send a screenshot to PayPal, because that isn't an option in your "available options." "Contact us" only sends me to the "resolution center", which sends me back to the "closed cases", which sends me back to the "contact us" part. It's all just a runaround. I sent one last email to PayPal, and if it isn't resolved, I'll delete my account, and pray my bank will void the transaction and refund my money. Then THEY can deal with PayPal and/or Avast. I'm over this crap, and looking for better options for online purchases.
PayPal has poor customer service, poor attitudes, and poor protection. Your account gets hacked, the hacker makes charges, you dispute the charges, Paypal refuses and closes the case, then gives you the runaround... then sends you insulting and downright rude messages by email. Pathetic... that's the review. It's sad they're a monopoly and pay people for good reviews online. Check trustpilot and other REAL review sites. They have LOW reviews from actual people.
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