joe m.

Bought a pair of Monoprice 18" speaker stands from Amazon. Didn't order from Monoprice because the last few times I did I was assaulted with numerous marketing spam emails. Unsubscribing didn't stop them.

Package delivered unopened and when I did I found parts missing from the sealed parts bag.
Apparently the person at the great Chinese speaker stand company sneezed when loading my parts bag.

Called Amazon and they were willing to pick up the heavy box, return it at no charge, and send another box. Seemed like a lot of work, time, and money wasted so I called Monoprice.

The CS agent said "we don't supply parts" so call Amazon.

So if Monoprice doesn't supply parts what good is their "lifetime warranty" on these speaker stands and their other products? Monoprice used to be an honorable business... not anymore.