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The order process was good. The item was exactly as described. Delivery time was short and the item arrived well before the estimate. The personalization was accurate and well done. The item was packaged poorly for shipment. The order consisted of a ceramic 11oz coffee mug. The mug was enclosed only in an oversized styrofoam container, that allowed for it to bounce around within the packaging. While the mug arrived unbroken fortunately, the item should be better secured within the packaging with other materials to better prevent potential damage during shipment.
Products used:
Personalized ceramic mug.
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Thank you very much for taking the time to share your feedback.
We are pleased to hear that the order process was smooth and that the item you received was exactly as described. However, we sincerely apologize for the packaging issue you encountered. Your feedback regarding the poor packaging of the mug is crucial for us to address. Rest assured that we will review our packaging procedures and make necessary improvements to better safeguard items in transit.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. If there's anything else we can assist you with, please don't hesitate to reach out.