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I would NOT recommend this watch to anyone. It has sync problems all the time, spent hours and a lot of time on the internet only to find out Fitbit knows about the problem and it still has not fixed it. Other than that it is an OK watch but after a week it does not keep the data because it can not sync so for health tracking I give it an "F".
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Hi Joe,
We're sorry to hear about your syncing experience with the Ionic.
To have all the bases covered, we recommend making sure that all syncing requirements are met and following our troubleshooting tips here: https://help.fitbit.com/articles/en_US/Help_article/1866?p=tracker.
If everything has been met and followed but to no avail, please reach out to us at contact.fitbit.com and we'll continue assisting you from there.
Sincerely,
Fitbit Support