joe o.

I ordered sneakers from them. They don't allow cancellations of orders, because they claim to have an extra-speedy fulfillment process. I didn't find that to be the case. Several days after placing the order I checked my order status and it was still "processing". Over a week after I placed the order, I checked the status of my order on the site again, and it was canceled! There was no e-mail sent to let me know. I paid with a credit card through paypal, since that was the only payment option. I created a new paypal account just for this transaction, since I did not have one previous. They refunded me in paypal dollars, NOT back to my credit card! I want my money back in the same method I paid with, not on a paypal account I didn't even want in the first place!

I inquired as to why the cancellation happened. The story told was that they got through an "inspection process" before sending each order, and don't send the product if it doesn't pass. Why they don't do this BEFORE a customer buys the item is beyond me.

I checked the current price of the sneakers I had purchased, and the market price had gone up by $100 from the time I made the purchase.

Decide for yourself if the reason for the cancellation was the "inspection process", or the sudden jump in the value of the item I purchased?

Placed an order in min-January, none of the items ordered were labeled as back ordered. A few days after, I received an e-mail saying one of the items was backordered. I contacted them twice over the month after that regarding the back order status. I was told everything in the order would ship by February 24th. On the 11th, however, they canceled the entire order on me, after I'd been waiting over a month for the items to arrive. I had to buy some of the items in the order locally, which cost more money, while waiting for the order. I wound up wasting a lot of time and money waiting on Jerry's Artarama, and the customer service was not very helpful. I gave them 3 attempts to make it right and they didn't. The worst online store I've dealt with in over 15 years of shopping online.