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I've used 1Password for many years, but recently the apps have stopped working. Support is trying to get me to buy something even though it's not working. Time to find a different password manager.
Some orders they've done great on, but this time around has been rather crazy. Contacted them so many times to try to resolve this and make the order work. Their prepress dept. keeps claiming there's a problem with my file. They sent a proof where one of the graphics had been removed, and claimed it was a trapping issue. I've been a designer for over 15 years and have done projects with massive budgets. Never ran into an issue like this. They refuse to look at my updated pdf, and just say I have to re-upload the file over and over again. Seems as though they don't know what they're doing. Going with a different print company who is competent and got back with me the same day with info about the project.
You may want to choose a different service. It's very difficult to contact customer service to get any help for orders. After about an hour the issue seemed to be resolved, but I ended up needing to place a different order for about $90 more. The agents seemed to be clueless as to why an hour into it, I would be inconvenienced for how long it was taking. Good luck!
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I ordered stickers, they sent me pieces of paper. I inquired with customer service about the...
Do you want to pay more for your print job but get lower quality? Do you wanna have a nice PDF...
Hello Joe,
When you first contacted us, you were advised more then once that it was unlikely that you would be able to receive your order in the time frame you needed it in with the options you had selected. You then cancelled the order and placed a new order with rush production and were told that as long as there were no file issues you should receive the order in time. When your files were checked by our processing department we advised you of issues with your files. You requested to process as is and when we sent you the proof you did not approve it because some of the graphics were missing. We then advised that it was because the files were not flattened. The website does state that the production time is from when the order is approved and charged, we are sorry that we were not able to assist you on this occasion.
Thank you