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Johannes M.

South Africa

Contributor Level

Total Points
87

1 Review by Johannes

  • FundedNext

1/31/23
Verified purchase

Funded next is good at pointing out traders mistake's and very efficient in showcasing how correct they are on traders expense. But failed to address any issues that raised by their very own incompetence. Most of the reviews I filtered I realised that if an issue is real no response is given compared to when a trader breaks any rule. This undermines anything truth about any good claims regarding funded next. The account management is very poor regarding handling clients serious issues as vague responses are given to just avoid responding the client honestly and promptly. The broker which funded next uses, consistently closes trades illegally. In my case is the third month and I have send the issue to my manager and support to respond back. How ever for the period of these two months the respond receive very often is that they will look into it. As soon as you demand response they require the name of the manager and say that same thing, over, that they will look into and issue is the third month now but the issue still continues. At some point my very manager claimed that he couldn't find the trades in question. But They can easily find when you violate any of the precious rules. Now the current manager is a bot with pre-set response to limited questions. As such with this behaviour I really don't advocate funded next prop firm as ideal choice. This doggy behaviour is an indication that it will soon collapse whith client's hard earned monies.

Service
Value
Quality
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FundedNext S. – FundedNext Rep

Mr Ngaoko Moloi, <12globalinvestment@gmail.com>
Looking at the review, you seem to have researched us. Can you kindly point out one review comment that had no constructive information in it? We try to be as transparent and true to our customers and our global clients as those who are trying to learn about us. If someone has made a mistake and, to express their aggression, they come here and state some nonsense. We will do our best to prove them wrong, resolve the issue, and stand our ground as the firm that is just and only determined to cater to real traders, not someone who is here to manipulate. Every single reply to the negative comment has proof of their wrongdoing.
While providing a reply, I try to sit down and talk with that trader's account manager to see through the real issue and if it is resolvable or not. There are a few traders, whose issues are so complicated that, till they are resolved, I do not feel comfortable getting back to them via Trustpilot, as this is not a communication platform. They have their own manager to do that.
Our account managers are some of the highly experts and years of experience in this field to handle issues within minutes. And if you are a trader of ours, you would have known. Yes, they have a lot of traders to take care of—thousands of traders, but when they dive in to resolve an issue, they clean up the mess thoroughly.
Kindly reach out to them or open a ticket on discord to resolve your issue.

Johannes Has Earned 5 Votes

Johannes M.'s review of FundedNext earned 5 Very Helpful votes

Johannes Has Received 1 Thank You

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JOEL D. thanked you for your review of FundedNext

“They are deliberate in their incompentancy and basically stall you in the understanding that the average person will give up in frustration.I recommend posting your experince on social media and everywhere else that you can”

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