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John A.

Bend, Oregon

Contributor Level

Total Points
82

1 Review by John

  • Territory Ahead

3/13/23

I just spent a half hour with a representative trying to get a legitimate reason for them not to have issued me a credit after TA receiving my return on March 2nd (13 days). Naturally there were the same excuses I am hearing from other online retailers, "We have been getting a lot of returns lately and can't get them processed". BS is what I say to that, if they were honest they would state we handle returns as a very, very low priority. If they wanted to they could get a credit processed in a few days but they choose to make a customer wait weeks or sometimes months hoping they won't complain. I for one refuse to be treated with disrespect by a retailer this year to date I have spent over $600 with so to you TA I say Adios and I won't be doing business with you in the future and if I don't see a credit after 30 days I will turn you over to my CC company. It's interesting how they can charge you in a nano second before they even ship but when it comes to issuing a credit they just can't pull the trigger and get the job done like a professional. THE WORST!

Tip for consumers:
Don't use TA unless you are willing to wait in excess of 30 days or more to receive your refund and in the wait being told by some incompetent customer service rep that they don't know when I will ever see my credit. If you can't do the entire job properly than don't take peoples money which they do and bill your account before they even ship your order, a bunch of hacks.

Products used:
Slacks and vest, all returned in perfect condition that has now been in their warehouse for 13 days and they stated they didn't know when they would get to my return. Funny that they fair to mention that when you place your order.

Service
Value
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Returns
Quality

John Has Earned 2 Votes

John A.'s review of Territory Ahead earned 2 Very Helpful votes

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