There aren't enough adjectives to describe certain sales management and finance department individuals. I caught them trying to pull all kind of underhanded sales deals. Do NOT deal with Manny Gonzales (a Sales Manager) or Zuhri Thahir (a Finance Manager). They do NOT have your best interests in mind as a customer; only gouging you to benefit the dealership.
Caught the Sales Manager Manny Gonzales trying to pull very questionable, if not illegal, sales offers. For example, he offered me a trade-in on my leased car, but I would have tp pay an additional $4000 since the trade-in value was less than the residual value. You don't have to know a lot about leases, but there is no such thing as a trade-in' on leases. You don't own the car! The leasing company does. You either buy the care at an agreed price at the end of the lease, or return it to the leasing company who will auction it off. If the dealer wants your car, they would have to buy it from the lease company.
Dear John,
We are sorry to hear that you are not satisfied with our returns policy. Please send us an email to service@glassesusa.com and we'll try to improve your experience.
Sincerely,
GlassesUSA Customer Service