John B.

Remember this motto if you deal with eGlobal. It may be a UK website address but they are based in Hong Kong. I ordered a camera and failed to follow my own Golden Rule of not dealing with the cheapest supplier. Everything seemed to be nice and straightforward until the camera arrived and I set it all up only to find that it was a Japanese model - AND it stated on the box "Not to be sold outside Japan". Using eGlobal's automated complaints system was less than satisfactory and they just prevaricated. I got my money back by claiming through PayPal but I still had to pay to ship the camera back to HK, so the saving I thought I was making was gone in an instant. No apology from eGlobal. Poor experience - BE WARNED!

Ordered a bed online. Delivery on time - no problem. Had taken the day off work to assemble it for my son and within 10 minutes found that there was a manufacturing fault as one of the threaded barrels needed to accept a bolt fixing for one of the legs was missing - the bolt was just going into chipboard! Immediately rang "After Sales" - after 10 minutes of dreadfully tinny music and repeated "... all our operators are helping other customers at present..." I gave up and sent an e-mail via the link on my order confirmation. Automated response. Sent another e-mail to give them an altenative telphone number. Still nothing. Tried ringing again several times and hung on for hours. The only way I could get to speak to anyone was to ring the New Orders line - they seem happy to take an order but not too willing to sort out problems - but whilst they could see my e-mails they couldn't sort out the problem or even transfer me to Customer Care even though I made it clear on the second call that it was over 6 hours since they had been advised of the problem and that I wanted to speak to a Customer Services Supervisor - the sales person attempted to fob me off with the After Sales Line number and said that the wait at that time was "... only around 20 minutes..."
Sent another strongly worded e-mail - still no response - so I'm left with the large parts of a bed that I can't assemble cluttering up the house and my son having to sleep on the floor thanks to a company that doesn't seem interested in sorting the problem out!

Updated 3 days after the original review.
Absolute rubbish! Eventually got to speak to someone when they rang us and they agreed to send a replacement part on Tuesday (not Monday as we requested). Had to arrange for it to be delivered to a relative as we couldn't be at home. New part arrived but now find on trying to put the bed together (about 30 minutes after I started!) that the same threaded barrels are missing on the bed headboard - couldn't tell until I started to assemble as fabric was covering the fixing points. So I've now got to go through the whole sorry process of trying to contact this bunch of morons, who seem to have no quality control and no customer service to speak of - what I really expect now is to get a full refund PLUS compensation and to have the rubbish product taken away so I can get a proper company to deliver a properly made product that has been quality controlled before it left the factory. TAKE MY ADVICE AND DO NOT ORDER ANYTHING FROM THIS BUNCH OF...

Further update... by the way, you'll get an apologetic e-mail from someone called Prachi - who seems to be very busy firefighting all these complaints - advising to let him/her know if there's any more problems so he/she can help BUT there's no e-mail or telephone number provided AND if you make a complaint via the website you can't keep a copy or view it so I suggest you cut and paste it into a word document before you hit the "Submit" button. Just out and out poor service and a most frustrating experience. I will be contacting Trading Standards and my credit card company to look for redress... and another!

Have just noticed that even if the threaded barrels had been installed in the headboard in the factory I couldn't have bolted part of the frame to it as the bolt hole isn't large enough for the bolt to pass through! Another manufacturing fault. Plus my wife has just arrived home expecting the bed to be assembled - and upset that it isn't - and reminds me that our friend Pratchi had promised to ring today to check that the replacement for the first faulty component had arrived and to "... discuss compensation..." Guess what - not heard from her! Poor girl - she must have an awful job trying to deal with all these compalints (seemingly on her own!). I've e-mailed Joe Murray - the alleged CEO of this cowboy outfit - and will let you know if I get any response!