john b.

Why can't tesco be honest with their customer service, word for word excuse for the last time they missed my delivery, read on. Placed my on line shopping order they charged my card but didn't delivery, on Friday 9/2/24 tesco was to deliver my order but it never arrived, on contacting customer services I was promissed a phone call from the store first thing saturday morning, low and behold no call arrived called customer services back was told that it was already out for delivery (why would they send out an order not knowing if the customer would be home) but the van had broken down and there was another van on it was to collect the ordereds and I would have a call back within 2 hours, again no call was made, called back again this time told that they had no van to deliver my order and I would need to collect it from the Aberystwyth store over 80 miles round trip I explained I was disabled person and had no transport and that it would of been cheaper to go the the local coop store than to travel over 3 hours to Aberystwyth and back, they then offered to rebook it for sunday but I would need to pay again for the order and delivery as they would refund my payment for the ordered they would cancel and refuned within 5 day, I requested a call back from a manager as money is tight and could not place and pay for a very large monthly shop twice, the customer service said go and ask the council for a food parcel to hold me over till I get my refund, I asked again for a manager and was told I would get a call back with in 1 hour none arrived again, when will Tesco's stop the lies as this happened last time telling the same word for word story for a failed delivery