We bought a cart and they never told us it would take almost a month to arrive. Then it came with the cable routing hole in the cart top in the wrong place. The hole goes directly into the frame? The hole is useless. After losing tons of time trying to report the issue, they finally replaced it with a top that has the exact same problem. When I went to report the second top had the same issue, they tried to get me to send photos and go through the whole process again. So lame, never again will we deal with this company. They really lost a good customer.