john d.

Having used Petsupermarket before this is not the first occasion where poor packaging has led to items being squashed, causing them to leak out. These things happen however I was very disappointed at the deceitful service received. Upon receipt of the parcel we found the contents of one of the items everywhere. I immediately phoned their sales line, speaking with a woman who asked me to email in an image of the damage, which I did.

Given it was close to Christmas I specifically asked her whether this would delay replacement, to which she told me that my email would be looked at within minutes, certainly within the hour, and they would take care of it. Two days on, now Christmas Eve, I receive an email to tell me they had only just dispatched the replacement. Therefore the only conclusion that can be drawn is the lady I spoke with lied/fobbed me off. She certainly didn't care about customer service and so I guess the moral of this story is 'don't believe what their telephone staff tell you' they lie. Customer Service is evidently not high on their list of priorities...